Customer Services, Sales and Adminstrative Assistant
Your primary mission will be to ensure all the clients bookings are managed from confirmation to planning resources to guarantee an excellent service, including all communications with clients, pre and post particpation in the experiences we provide. That includes answering all common inquiries and quote requests across all channels. As well as ensuring that after the service, clients receive adequate communication from Le Foodist on a systematic and ad-hoc basis: for example from recipes, to request for reviews, and followup commercial proposals.
In addition to this primary mission, you will provide administrative support to the managing director of the company on HR, marketing and sales matters.
A lot of work is reuiqred for the manual consolidation and verification of booking data across channels (direct, on-line resellers, travel agencies/tour operators bookings)
You will in particular need to manage any time conflict which might arise with proactive proposals to clients, ensuring everybody’s needs are met in the end.
You will also develop processes (manual or semi or fully automatic) to lower the time required to manage bookings manually, so you can also focus on other tasks.
Quotes and schedule checks for typical demands (private baking classes, corporate events). This can evolve in a more pro-active
Balance schedule of Chefs and Dishwashers to guarantee delivery of services
Administer the related paperwork (declarations, salary slips, SDTC, etc…)
Support marketing operations for: tracking and management of review generation through various social media, and ad-hoc marketing support (image work, integration of various data in automatic workflows, etc…)
We will provide a computer, all software and whatever else might be required to manage this work. – including a phone once you start managing the sales dimension of the role effectively . A mobile work area will be provided at Le Foodist, 59 Rue Cardinal Lemoine, 75005 Paris. This position could allow for working from home at least 2 days a week. These days might vary from week to week.
4 COMPÉTENCES REQUISES
Fluent English spoken and written
A first-hand experience of the American culture through either living abroad, personal family ties,
extensive travel, similar job – or any experience you can bring forward and you deem relevant
Good command of Excel, Word, PowerPoint
Images Management (Sizing, Touching Up, etc… – Photoshop or any tool), Digital fluency (familiarity with automatic emailing tools e.g mailchimp, social networks, social management apps) would be a plus.
A very good sense of Initiative and a capacity to Follow-through are key skills
Excellent inter-personal skills are required
Depending on your performance and interests, as the company grows we will offer you opportunities to evolve toward more specialized roles in the commercial, operational or marketing areas if you so wish.
The positions that the future holds are not determined yet. But the future is bright!
Fred Pouillot: firstname.lastname@example.org, or email@example.com
06 71 70 95 22How to Apply
Please apply by sending you resume and motivation letter to firstname.lastname@example.org